Customer Support & Success

Tools for managing customer inquiries across email, chat, phone, and self-service help centers. Organizes support tickets, tracks resolution times, and monitors satisfaction metrics. Customer success features help identify accounts at risk of churning before they actually cancel.

Help Desk Software

Centralizes customer inquiries from email, forms, and portals into a unified ticketing system for support agents. Tracks ticket status, assigns priorities, and maintains conversation history so nothing falls through the cracks.

IT Service Desk Software

Built specifically for IT teams following ITIL practices, handling incidents, problems, changes, and asset management. Integrates with monitoring tools to auto-create tickets when systems detect issues.

Live Chat Software

Adds real-time chat widgets to websites and apps for conversational support with visitors seeking immediate answers. Includes typing indicators, canned responses, and chat routing based on agent availability or expertise.

AI Customer Support Software

Intelligent virtual assistants and autonomous AI systems that handle customer conversations end-to-end, resolving common issues without human involvement. Automates customer service by learning from past tickets, accessing knowledge bases, and escalating only when confidence is low.

Knowledge Base Software

Creates searchable repositories of articles, FAQs, and guides that customers and agents reference for answers. Includes content editors, category organization, and analytics showing which articles get read or need updates.

Help Center Software

Combines knowledge bases, community forums, and ticket submission into a branded self-service destination for customers. Serves as the front door for support, deflecting simple questions before they become tickets.

Customer Success Software

Tracks customer health scores, product usage, and engagement signals to identify accounts needing attention before they churn. Enables proactive outreach based on risk indicators and expansion opportunities.

Customer Onboarding Software

Guides new customers through setup, training, and initial value milestones with structured workflows. Tracks completion rates, identifies stuck customers, and triggers interventions when onboarding stalls.

Customer Training Software

Delivers customer education through courses, webinars, certifications, and in-app guidance. Tracks learner progress, measures knowledge retention, and connects training completion to product adoption metrics.

Digital Adoption Platforms

Overlays in-app guidance, tooltips, and walkthroughs directly within software products to drive feature adoption. Measures where users struggle and automates contextual help without leaving the application.

Customer Feedback Software

Collects structured feedback through surveys, forms, and feedback widgets embedded in products and communications. Centralizes responses for analysis and tracks satisfaction metrics like NPS and CSAT over time.

Voice of the Customer Software

Aggregates feedback from surveys, support tickets, reviews, and social mentions to understand customer sentiment holistically. Uses text analytics to surface themes and trends across unstructured feedback.

Omnichannel Support Software

Unifies customer conversations from email, chat, phone, social, and messaging apps into single agent workspaces. Maintains full context as customers switch between channels mid-conversation.

Social Customer Service Software

Monitors brand mentions across social platforms and enables support responses directly from the same interface. Tracks response times, sentiment, and converts public complaints into private conversations.

Customer Communications Management

Orchestrates personalized customer communications across email, SMS, print, and digital channels from centralized templates. Ensures brand consistency while enabling personalization at scale for statements and notifications.

Complaint Management Software

Tracks customer complaints through formal resolution processes with escalation paths, root cause analysis, and regulatory compliance documentation. Used in industries where complaint handling has legal implications.

Customer Experience Management

Measures and improves customer experience across all touchpoints through journey mapping, feedback collection, and experience analytics. Connects operational data to sentiment for holistic CX optimization.

Shared Inbox Software

Lets teams collaboratively manage email support addresses like support@ or info@ with assignment, internal notes, and collision detection. Simpler than full help desks for teams that primarily communicate via email.

Remote Support Software

Gives support technicians secure remote access to customer computers for hands-on troubleshooting and fixes. Includes screen sharing, co-browsing, unattended access options, and file transfer capabilities.

Support Workforce Management

Forecasts ticket and call volumes to schedule the right number of agents at the right times. Tracks adherence to schedules, manages time-off requests, and balances workloads across teams.

Customer Engagement Software

Drives proactive customer interactions through targeted messages, in-app prompts, and behavior-triggered campaigns. Focuses on keeping customers active and engaged rather than waiting for them to reach out.

No tools yet

We're working on adding amazing tools. Check back soon!